Client Success Representative

Work arrangement

This role requires in-person work in Greater Houston, TX. You must be able to commute reliably or relocate before your start date.

What you will do

• Welcome new clients, confirm onboarding requirements, and explain the next steps and assigned contacts.

• Track requested information, approvals, meetings, delivery milestones, and follow-up commitments.
• Respond to routine status questions and coordinate the right internal person for technical, billing, or scope concerns.

• Recognize risk, clarify expectations, document client context, and keep communication loops from going stale.
• Help recover delayed or incomplete handoffs without promising timelines or work that delivery has not confirmed.

What we are looking for

• Strong service, listening, writing, organization, follow-up, and de-escalation skills.
• Examples of coordinating customer issues or onboarding across more than one team.
• Ability to be helpful and transparent without making unsupported delivery or commercial commitments.
• Ability to commute reliably to Greater Houston, TX and support clients by phone, email, video, and scheduled meetings.

How the application works

Complete the application, role assessment, practical work sample, and electronic signature below. A Cyberlytics reviewer evaluates every completed application. Assessment scores inform that review; they never automatically reject or advance an applicant. We contact selected applicants separately with interview details.

Cyberlytics uses a skills-first process. Do not provide a Social Security number, banking information, medical information, photograph, or any other sensitive information that this application does not request.