Cyberlytics Bookings & Refunds Policy

How to Book Our Services

This Cyberlytics Bookings & Refunds Policy explains how clients schedule, reschedule, cancel, and request refunds or revisions for our services—including web development, SEO, security & performance, digital marketing, social automation, and AI email & CRM campaigns.

Book via Get in Touch, package pages on cyberlytics.dev (including city-specific service URLs for Houston, Pasadena, Conroe, The Woodlands, Katy, Sugar Land, Pearland, League City, and Galveston), phone, or email. Larger builds and retainers are confirmed with a written scope and deposit or first invoice before production work begins.

Deposit Rules

Deposits reserve specialist time for discovery, architecture, design, development, migrations, campaign setup, or multi-city SEO planning. Typical deposits apply to website builds, major SEO programs, automation builds, and retainers’ first period.

Deposits are applied to your final invoice or retainer. If you cancel before we start billable preparation and with at least 24 hours’ notice for the scheduled kickoff, we may refund the deposit or convert it to a credit for future Cyberlytics work. Once preparation or delivery has started, deposits are generally non-refundable.

Rescheduling and Cancellation Policy

We understand priorities change. To reschedule a strategy call, workshop, or launch window, email [email protected] at least 24 hours in advance.

Late cancellations, repeated reschedules, or missing stakeholder approvals that idle our team may result in deposit forfeiture, a rescheduling fee, or a revised timeline. Active development or campaign sprints cancelled mid-stream are billed for completed work and non-recoverable third-party costs (licenses, premium plugins, media, contractor slots).

Project Kickoff Requirements

For a productive start, please ensure:

• Goals, priority services, and target cities/service areas are documented
• Access to CMS, hosting, DNS, analytics, ads, CRM, and email tools is ready when requested
• A single decision-maker can approve wireframes, copy, designs, and launches
• Brand assets and legal claims/disclaimers for your industry are available
• Stakeholders join scheduled calls on time or send a delegate

Refund Policy for Completed Services

Custom digital work is not a shelf product. Services are generally non-refundable once work has commenced or deliverables have been provided (including staging handoff, published pages, live campaigns, or automation workflows).

If a deliverable materially fails the written scope, contact us within 24 hours of delivery (or 48 hours for complex launches) with concrete examples. We may offer in-scope revisions, a partial credit, or another remedy after review. Dissatisfaction with results influenced by market conditions, ad budgets, third-party algorithms, or incomplete client inputs does not automatically create a refund right.

No-Show and Deposit Policy

If you miss a scheduled call or workshop without notice, any session deposit may be forfeited and future bookings may require full prepayment. Chronic no-shows can result in suspension of self-serve scheduling.

Please treat reserved engineering and strategy time with the same respect we give your launch dates and marketing calendars.

Service-Specific Policy Notes

• Web development: Deposits standard; content and access delays extend timelines; launch support windows are defined in scope.
• SEO & analytics: Rankings and traffic are not guaranteed; monthly programs often prepay; reporting cadence is in the agreement.
• Security & performance: Emergency incident work may be billed separately from retainers; access is required for remediation.
• Digital marketing / social / CRM automation: Media spend is paid to platforms by you unless otherwise agreed; creative and automation builds follow deposit rules; platform policy changes can affect delivery.

Clients Covered by This Policy

This policy applies to Cyberlytics clients served from Houston and remotely across Texas and the United States, including work ordered through city-specific service pages. Terms do not change by city, though technical access and on-site needs (if any) may vary by project.